Simple, fair, no hidden conditions. Read below or chat with us if anything is unclear.
Exchange only, within 7 days (168 hours) of your item's delivery. Tags are not required — an item without its original tag is still exchangeable.
One exchange per purchased piece. Every physical piece you bought can be exchanged once. If you ordered a product in a quantity of 3, that is 3 pieces — each with its own exchange right. A piece's right is used only when an exchange request for that piece is approved — if a request is cancelled or declined before approval, the piece can still be exchanged. Using one piece's exchange never affects the other pieces.
The window is counted per piece. Your 7-day (168-hour) exchange window for a piece starts when that particular piece is delivered to you. If your order arrives in more than one parcel, each piece's window starts with its own parcel's delivery — a piece that arrives in a later parcel gets its own window from that parcel's delivery.
When you request an exchange for an item, Seven Degrees shows you the replacement options available for that item. You may choose the same product in a different size or color — or a different product from the options we show you. A price difference may apply when you choose a different product (see Price Differences below).
A missing tag is never a reason an exchange is refused.
Within 7 days (168 hours) of your item's delivery, use the Seven Degrees exchange page with your Order ID and order email. Choose the eligible piece(s), reason, and replacement option shown for that item. Contact support if you need help. Each piece of a multi-piece item is exchanged independently.
Before anything else, we confirm that your chosen replacement is available. If any price difference applies, it is confirmed with you only after this — you never pay anything before availability is confirmed.
Once your request is reviewed and the replacement is confirmed, we arrange the reverse pickup of the original item from your address.
When the item reaches us, it is inspected. Your exchange is handled by our team — you do not need to do anything at this step.
The replacement you chose — the same product in your chosen size or color, or the different product you picked from the options shown — ships to your address with a new tracking ID. If the replacement is lower-priced, the difference is refunded to you under our refund process after the replacement is delivered.
If you choose the same product in a different size or color at the same price, there is nothing extra to pay.
If you choose a different product as your replacement, a price difference may apply:
Our policy is exchange — after delivery, we do not offer a normal refund to your original payment method. What we do offer:
If an exchange is genuinely not possible (for example, no replacement option is available for your item), contact support and we will work out a fair resolution with you.
We're sorry if that happened. Please message us within 48 hours of delivery with:
You can cancel your order for a full refund before it has been shipped. Once shipped, the exchange policy above applies. To cancel, use our support form with your Order ID as soon as possible.
Use our private support form. We typically respond within 1–2 hours during business hours.
Start a self-service exchange with your Order ID and the email used for the order, or contact support if you need help.
Start Exchange Contact Support